“Neonlab App” Privacy Policy
1. Introduction
Neonlab (“we” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our website and services.
2. Information We Collect
We collect the following types of personal information:
- Account Information: When you create an account, we collect your first name, last name, company name (optional), VAT number (optional), country/region, street address, apartment/suite/unit (optional), postcode/ZIP, town/city, phone number, email address (login), order notes (optional), and password (protected by WordPress mechanisms).
- Payment Information: When you make a purchase, we collect minimal payment data such as amount, currency, date of payment, payment method, and status for order management. Major payment data is securely stored by our payment processor, Stripe.
- Usage Data: We collect data on how you use our website and services, including tracking technologies such as Facebook Pixel, Google Analytics, Google Tags, Google Ads, and cookies. This data may include information about your browsing behavior, purchases, visits, session time, scroll events, etc.
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing Services: To provide and maintain our services, including processing orders, managing subscriptions, and enabling access to the Neonlab Creator web application.
- Communication: To communicate with you, including responding to inquiries, providing updates about your account, and sending marketing communications (where permitted by law).
- Improving Services: To analyze usage trends, track the effectiveness of our marketing efforts, and improve our website and services.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
4. Data Sharing and Disclosure
We may share your personal information with third-party service providers who assist us in operating our website and providing services. These service providers are authorized to use your personal information only as necessary to provide services to us.
We may also share your information in the following circumstances:
- With your consent.
- To comply with legal obligations or respond to lawful requests from public authorities.
- To protect our rights, property, or safety and that of our users or others.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to access, update, or delete your personal information. You may also object to the processing of your personal information, restrict its processing, or request data portability. To exercise these rights, please contact us using the information provided below.
7. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, including to countries outside the European Economic Area (EEA) that may not have data protection laws equivalent to those in your country of residence.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, you may contact us at:
Company Name: Bartłomiej Górowski
Address: Pogodna 4, 33-100 Tarnów, Poland
VAT Number: PL9930664006
Email: shop@neonlab.app
9. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or through our website.